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General Questions - Clear Answers,
Expert Insights

1

Who is Moneybee Sdn. Bhd.?

Moneybee Sdn. Bhd is a leading financial technology company that specializes in providing comprehensive loan comparison and financial advisory services. We help individuals and businesses find the best financing solutions by connecting them with a wide network of trusted lenders and financial institutions across Malaysia.

2

Is Moneybee a lender?

No, Moneybee is not a lender. We are a financial comparison platform and advisory service that connects borrowers with licensed lenders and financial institutions. We help you compare different loan options, understand terms and conditions, and guide you through the application process, but we do not provide loans directly.

3

Is Moneybee safe?

Yes, Moneybee is completely safe and secure. We are fully compliant with Malaysian financial regulations and data protection laws. Your personal and financial information is protected with bank-level security encryption, and we only work with licensed and regulated financial institutions. We are committed to maintaining the highest standards of privacy and security.

4

How much does it cost to use Moneybee?

Our services are completely free for borrowers. There are no hidden fees, charges, or costs for using our platform to compare loans, get expert advice, or receive assistance with your loan application. We earn our revenue through partnerships with lenders, so you can access our comprehensive services at no cost to you.

About Our Hybrid AI + Human Model

5

What is "Hybrid AI + Human" loan matching?

AI scans your profile instantly and matches you with suitable lenders. But unlike other platforms, we don’t let machines decide everything. Human experts review cases where AI may be too rigid — such as self-employed workers or those with irregular income.

6

Why not just use AI alone?

While AI is powerful for processing data quickly, it can miss nuances in individual financial situations. Human experts bring empathy, judgment, and flexibility to assess unique cases, ensuring that borrowers receive personalized advice and the best possible loan matches.

7

What is a Case Manager and why is it important?

A Case Manager is a dedicated human expert who oversees your loan application process. They provide personalized support, answer your questions, and ensure that all necessary documentation is in order. Having a Case Manager is crucial for navigating complex financial situations and ensuring a smooth application experience.

Loan Application Process

8

How do I apply for a loan?

1. Fill in our enquiry form or chat via WhatsApp/AI chatbot. 2. AI matches you with suitable lenders. 3. Human experts review your case (if needed). 4. Select the lender you prefer. 5. Upload documents. 6. Bank processes your application. 7. Upon approval, funds are transferred. 8. Your Case Manager will contact you for ongoing support.

9

How long does approval take?

Approval times vary by lender and loan type. Some personal loans may be approved within 24–48 hours, while more complex loans like mortgages can take several weeks. Your Case Manager will keep you updated throughout the process.

Personal Loan FAQs

10

Who can apply for a personal loan?

Civil servants, private employees, self-employed workers, and gig workers may apply, depending on lender requirements.

11

What documents are required?

Common documents include NRIC, proof of income (salary slips, bank statements), employment verification, and address proof. Specific requirements vary by lender.

12

What if I have a low credit score?

A low credit score may limit your options, but some lenders specialize in working with individuals with less-than-perfect credit. Our platform can help identify these lenders and provide guidance on improving your creditworthiness.

Debt Consolidation FAQs

13

What is debt consolidation?

It combines multiple debts into a single loan with one monthly payment, often at a lower interest rate, simplifying repayment and potentially reducing costs.

14

What are the benefits?

Debt consolidation can lower your overall interest rate, reduce monthly payments, simplify finances with one payment, and help improve credit scores by managing debt more effectively.

15

Will this improve my credit score?

Yes, by consolidating debt and making timely payments on the new loan, you can improve your credit score over time. It shows lenders that you are managing your debt responsibly.

SME Loan FAQs

16

What can SME loans be used for?

Business expansion, equipment purchase, working capital, digitalisation, or refinancing existing debts.

17

What challenges do SMEs face in getting loans?

Common challenges include stringent eligibility criteria, lack of collateral, limited credit history, and complex application processes. Our platform helps SMEs navigate these challenges by connecting them with suitable lenders and providing expert support.

Property / Home Loan FAQs

18

What’s the difference between conventional and islamic home financing?

Conventional home financing involves interest-based loans.

19

Can non-Muslims apply for Islamic financing?

Yes, Islamic financing is available to non-Muslims as well. The principles of Shariah compliance focus on ethical financial practices, which can be beneficial to all borrowers regardless of their religious beliefs.

20

How much is the down payment?

The down payment typically ranges from 10% to 20% of the property’s purchase price, but this can vary based on the lender’s policies and the borrower’s financial profile.

Car Loan FAQs

21

What is "Hybrid AI + Human" loan matching?

AI scans your profile instantly and matches you with suitable lenders. But unlike other platforms, we don’t let machines decide everything. Human experts review cases where AI may be too rigid — such as self-employed workers or those with irregular income.

22

Why not just use AI alone?

While AI is great at processing large amounts of data quickly, it can lack the nuance needed to understand individual circumstances. Human experts can provide that personal touch, ensuring that unique situations are considered and the best possible loan options are presented.

Islamic Financing FAQs

23

What’s the difference between conventional and Islamic home financing?

No. It is open to all. Many non-Muslims prefer Islamic products for their transparent, profit-based structures.

24

Can non-Muslims apply for Islamic financing?

Yes. Islamic financing is available to non-Muslims as well. The principles of Shariah compliance focus on ethical financial practices, which can be beneficial to all borrowers regardless of their religious beliefs.

Education Loan FAQs

25

What is "Hybrid AI + Human" loan matching?

AI scans your profile instantly and matches you with suitable lenders. But unlike other platforms, we don’t let machines decide everything. Human experts review cases where AI may be too rigid — such as self-employed workers or those with irregular income.

26

Why not just use AI alone?

Yes. Islamic financing is available to non-Muslims as well. The principles of Shariah compliance focus on ethical financial practices, which can be beneficial to all borrowers regardless of their religious beliefs.

Security & Privacy FAQs

27

What’s the difference between conventional and Islamic home financing?

Conventional: interest-based.

28

Can non-Muslims apply for Islamic financing?

Yes. Islamic financing is available to non-Muslims as well. The principles of Shariah compliance focus on ethical financial practices, which can be beneficial to all borrowers regardless of their religious beliefs.

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